Operations Supervisor

Competitive Salary + Benefits
24 Mar 2017
27 Apr 2017
Contract Type
Full Time

Job Description

Full time, Permanent Contract

Location – Plymouth

Competitive Salary + Benefits

ABP is the UK’s leading port operator, with a unique network of 21 ports across England, Scotland and Wales. Our ports include Immingham, the UK’s busiest port and Southampton, the UK’s leading export port and number one for cars and cruise. The group's other activities include rail terminal operations (Hams Hall Rail Terminal), ship's agency, dredging (UK Dredging Ltd), and marine consultancy (ABPmer). Each port also offers a well-established community of port service providers.

In 2015 ABP and its customers handled 92 million tonnes of cargo. Together with our customers, we support 84,000 jobs and contribute £5.6 billion to the UK economy every year.

The Port of Plymouth and ABP’s facility at Millbay Docks has a Brittany Ferries' service to France and Spain, where the port's geographical advantages ensure it is well placed to continue to serve European trade and tourist routes. Brittany Ferries services carry around 450,000 passengers a year from Plymouth, operating daily services from Plymouth to France and weekly services to northern Spain for both passengers and freight. For cruise ships, Plymouth provides modern, full adjustable tender-berthing facilities to service ships moored in Plymouth Sound, as well as alongside berthing options. The port also has facilities for a wide range of cargoes.

The Role

The Port Operations Supervisor will report directly to the Operations Manager and assist with the delivery of a cost effective, quality orientated and service driven Port operation.

The scope of the role covers the supervision of all resources involved with port side, loading, unloading, storage, inbound and outbound logistics, and movement of a wide and diverse range of cargo and vehicles, along with general management of the day to day operations at the Port.


1. To pre plan all aspects of the operation to include:

  • Communication of the plan and objectives in the team brief
  • To ensure the plan is delivered within the specified timeframe, monitoring and achieving the key targets
  • To ensure effective communication takes place to report on achievements, lessons learned and new ideas or concepts taken forward onto the next plan
  • Work collaboratively with the whole management team to realise all aspects of the operational plan

2. To be actively involved in analysing and understanding KPI targets, actions and reviews and to take ownership of improvement plans and present progress on these plans. Drive continuous improvement, ensuring understanding and delivery of risk analysis and promote new ways of working

3. To ensure so far as reasonably practicable all Quality and Health and Safety targets and objectives are delivered and the detail of company safety policies and procedures are maintained to the safest possible working environment for all employees and other Port users by:

  • Developing a culture of continuous improvement regarding safety performance within their team
  • Assisting local managers with the coordination of internal and external HSES inspections & audits, the completion of self-audits and the monitoring and coordination of any subsequent actions
  • Achieving and maintaining accredited standards e.g. COMAH, FIAS etc.

4. Sustain excellent communications at all levels within the operation, operating as the focal point for all information relative to own area of responsibility whilst maintaining an awareness of the whole operation

5. To develop direct links with customers, ensuring customer service and commercial requests are handled, owned and closed within set timelines.

6. To promote and work to the company core values, ensuring standards are consistently applied amongst the team

7. Lead by example, setting exemplary standards for behaviour, conduct and addressing performance issues.

8. Coach and develop individuals within own team and motivate employees and operators to achieve their potential whilst addressing below standard performance.

9. To be proactive in all aspects of people management to ensure maximum employee engagement

10. Keep up-to-date with business information, functional knowledge and skills but also understanding of customer requirements, marketplace and local community issues.

Skills and Experience


• At least 2 years Port or Warehouse industry experience

• Basic computer literacy

• Good written and verbal communication skills

• Knowledge of vessel or terminal operations

• Knowledge & ability to follow Risk Assessments and Safe Systems of Work

• Previous Health & Safety responsibilities (e.g. IOSH or NEBOSH)

• Ability to promote a positive health and safety and environment culture within the Port

• Willingness-to-develop skills and knowledge Ideal:

• Cargo Handling in Ports Certificate

• Holder of a current Crane Operators Certificate, Fork Lift Truck and Tug (where applicable)

• Previous supervisory experience

• Full UK driving licence

Additional Information:

When joining ABP you will find an environment that is both welcoming and challenging. We reward our employees well and offer a generous remuneration package, employer pension, private health insurance and a range of other benefits.

Please note that ABP undertake random screening for substance abuse and operate a zero tolerance policy. A medical will be required before starting this position also.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their background, which helps us to provide a diverse and inclusive working environment.