Account Manager

Recruiter
WeAreSSG
Location
Exeter
Salary
Competitive and negotiable
Posted
09 Aug 2017
Expires
16 Aug 2017
Sector
Sales
Operational Account Manager Reporting to the Head of Operations is required for our Exeter based client. As Account Manager the key purpose of this role is to proactively own and manage the day-to-day delivery of external and internal client requirements to the highest possible standards through effective planning, scheduling and coordination of internal production teams, including, Creative, IT & Development and Data. The role focuses on day to day client and operational account management for a range of data campaign activity and you will be tasked with acting as a primary point of operational contact, keeping stakeholders fully informed and involved throughout as well as supporting the strategic management of accounts against set plans and targets. You will be responsible for working on what can sometimes be complex briefs, quoting work accordingly and in collaboration with relevant internal teams owning and managing defined activity through defined workflow processes Your day to day duties will be to act as a point of day-to-day operational contact for clients or internal stakeholders Working in partnership with the client and keeping them fully informed at all stages of their day-to-day campaign As Account Manager you will ensure a high level of quality control for clients, ensuring that day-to-day activity is operated in line with the client or internal processes, procedures and SLAs and pro-active development with management of new and improved processes If applying for this role it is essential that you have previous experience of workflow, process and account management, coupled with an excellent customer service manner and the ability to confidently and articulately discuss client and internal issues by telephone, email and face to face. You should also have superb project and workload management skills, with the ability to understand clients’ campaign requirements, however complex, and articulate this to stakeholders at all levels of seniority. In addition to the above you will have a proven ability to identify new opportunities, problem solve and present solutions in business critical situations and will have a persuasive and confident approach. Should you have the above skill set and the drive and enthusiasm to succeed in a busy environment then please forward your CV online to Hollie at HCK Consultants Ltd. This job was originally posted as www.totaljobs.com/job/75475560

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