Application Software Support Engineer 1st & 2nd Line

£18k - £25k pa + Pension
10 Aug 2017
16 Aug 2017
Application Software Support Engineer (1st & 2nd Line, understanding of software eg C#, .Net, PHP, Javascript)) (Plymouth) This is a varied role & you will be supporting both front & back end systems. The role involves taking support calls from customers, providing initial investigation & then either solving the issue or passing it on to Software Development or Infrastructure teams. You will be talking to the technical teams from Broadcasters across Europe & working alongside them to unpick issues with streaming, content delivery, DRM etc. as well as bugs within the front end applications & players. Title: Application Software Support Engineer Location: Plymouth, centrally located. Commutable from Exeter, Truro, Torquay, Tavistock Salary: c£180000 - £25000 pa pension flex working & lots of perks Start date: ASAP. Client will wait for the right person Due to the nature of our business, they operate on a rota basis, so the hours for this role are 09:00 till 17:30 & 14:00 till 22:00 on a rotating basis (approx. 1 week in 3). This role can be as technical & varied as you want to make it. Impress the client & you'll reap the rewards They will consider a recent graduate with the right mind-set. In this role, you will: - Act as first line support for our Broadcast clients, taking in support calls & managing these through our Help Desk System - Providing initial triage on support issues, fixing those where possible & passing others on to the relevant teams - Ensuing that all issues & resolutions are logged in the Help Desk system - Working closely with the other members of the company to ensure that all support calls are resolved within the agreed SLAs - Provide monitoring & immediate support for high profile streaming events - Attending support review meetings with key clients - Provide monthly stats reporting for our clients - Monitor server usage & respond to unusual activity in a timely manner - Have the opportunity to attend industry seminars & technical training About the client A fast growing company who design, develop & deploy pioneering technology to make online video happen. They are proud to work with broadcasters & content owners throughout the UK, Europe & America & their products include: live & on-demand video delivery to multiple devices, instant Live2VOD automation, Digital Rights Management, Players & Player SDK's. They have enjoyed significant growth over the past 5 years & continue to expand their Plymouth office. Required Skills: - Some practical experience in a software related role whether be support or development or the ability to learn quickly - Understanding of a programming language / software such as C#, .Net, JavaScript, PHP etc - Natural aptitude, knowledge & understanding of Software systems - Highly organised & logical thinker - Enthusiastic character able to be friendly & calm with clients - Some knowledge of either knowledge of Linux or Windows servers - Understanding of software development processes & technologies - Any networking skills or software development skills are an advantage - Willing to jump in on any problem as it emerges The client will offer a competitive salary, a great working environment, friendly & collaborative team, potential for flexible hours & the opportunity to work on challenging, cutting edge projects. Some occasional travel to customer sites in UK & Europe may be required. For more information please call Laura on or email your CV to Services advertised by itecopeople are those of an Agency