Client Engagement Lead and Deputy Care Manager

Home Instead Senior Care (South Devon)
12 Aug 2017
09 Sep 2017
Contract Type

Home Instead Senior Care is looking for an ambitious and dynamic person to lead our Client Engagement and fulfil the role of Deputy Care Manager in our growing team in Paignton. With the right support, the candidate will be expected to grow into the role of Care Manager.

Home Instead is the UK's leading home care provider. We support older people in their own homes, allowing them to continue living happily and independently as they age. We were recently awarded the Top 10 Home Care Provider Award 2017 for the most recommended Home Care Providers in the Southwest. The role is at the heart of Home Instead - helping to lead our team and directly impacting the growth and development of our care operation to ensure the delivery of outstanding quality care.

The objective of the role is to lead client engagement, set the tone and ensure the quality of care delivered to clients. You will support operations as required. We offer an attractive salary with fantastic career development opportunities and the ability to make a real difference for the people with whom we work.

The Role:

Reporting to the owners of the business, the key elements of the role include:

  • Managing Client Enquiries
  • Undertaking Client Assessments
  • Preparing Care Plans
  • Caregiver introductions & shadowing
  • QA and Service Reviews
  • Internal audits
  • Supporting training in selected areas
  • Policy & regulatory compliance
  • Actively handover clients to operations
  • Managing staff and their workloads
  • Support operations as required
  • Managing key client requirements

Your leadership will enable you to deliver outstanding service to our clients and staff; and achieve targets and delivery within our budgets. Compliance with all relevant franchise standards, legal and regulatory requirements is clearly mandatory.

Personal attributes:

Management experience of service provision in a relevant operational capacity is required. We believe firmly in the value of continuing professional development and training and support will be provided to help the candidate grow within our company.

Commercial awareness and business acumen are fundamental attributes along with:

  • Leadership
  • The ability to manage people
  • Strong organisation and planning skills
  • Experience of recruitment and team building
  • Good office IT skills
  • Passion for service excellence with an attention to detail
  • Ability to cope with pressure and change in a dynamic environment
  • Must have clear DBS
  • Must have full driving licence and own car
  • Lives within travelling distance to our office in Paignton