Customer Service Advisor - Full Time - Bradford

7 days left

Recruiter
Santander
Location
Devon
Salary
15379.00 GBP Annual
Posted
05 Sep 2017
Expires
03 Oct 2017
Contract Type
Permanent


You like going further,

We'll take the journey with you.

As a Customer Service Advisor you'll be the first point of telephone contact for our customers, and that will involve a lot more than just answering questions. What we're really looking for in you is a genuine passion for making banking simple, personal and fair for our customers, and the confidence to take ownership and solve problems. In return, you can expect a first-class training programme, and a clearly defined career development path, through our advisor progression scheme. If you're willing to work hard, we're ready to help you progress.

Our people are passionate about truly listening to our customers to make banking more simple, personal and fair. And change like that doesn't happen unless we all speak up with new ideas and challenge things that could be better. That's why we've built a culture of respect, where everyone supports each other to keep their promises and go above-and-beyond - every day.



As a Customer Service Advisor, your key skills and competencies will include:

  • The natural ability to treat each customer as an individual and deliver a tailored response
  • Problem-solving skills to identify and resolve recurring issues without resorting to short-term fixes
  • The confidence to think on your feet and the flexibility to adapt to a wide range of responsibilities
  • A team-based approach to work, and a desire to coach and advise colleagues on best practice and new developments
  • Numerical and computer skills, and the attention to detail needed to succeed in a regulated environment



Rewarding you:

Salary is GBP15,379 basic plus On Target Earnings of GBP1,200 bonus:

For your commitment and success, Santander offers a competitive basic salary with a distinct career development opportunity. In addition to your salary and bonus, we offer you a benefits package that's flexible and allows you to be in control, as well as all the policies, tools and guidance to support you.

Other Santander benefits include:

  • Pension with generous contributions from Santander
  • 25 days' holiday plus bank holidays, with the option to purchase up to 5 contractual days per year
  • Voluntary healthcare benefits at discounted rates such as Private medical insurance, Dental insurance, Healthcare Cash Plan and Health assessments
  • 24/7 access to an online employee discount platform. Save money on everything from groceries, electronics, fashion, holidays and much more
  • Benefits supporting you and your family, such as Childcare vouchers, voluntary Life assurance and Critical illness cover.
  • Company car if you drive more than 8,000 business miles per year
  • Access to an All Employee car scheme
  • Excellent employee recognition schemes -be recognised for demonstrating great behaviours
  • Share in Santander's success by investing in our Sharesave and Partnership shares plans
  • Support your favourite causes through charitable giving and our community partnerships



Working hours:

We're recruiting full-time roles at 35 hours per week. That means you'll work five seven-hour rotational shifts, between 7.00am and 9:00pm, Monday to Sunday.



Location:

You'll be working in the bustling centre of Bradford just one minute from the Bradford interchange, or a five-minute walk from our nearest train station. With an onsite restaurant and free parking, and plenty of local shops, childcare options and gyms nearby, there's something for everyone.



Why Santander?

With over 150 years of experience, we've built a strong, international presence, with more branches worldwide than any other bank. Dedicated to making things simple, personal and fair for our customers, our aim is to become the best bank in the UK, and we know we can't make it happen without our people. That's why we promote an environment where everyone counts. With us, you'll be encouraged to develop both professionally and personally, and by listening to your unique perspective, and turning your ideas into action, we'll grow along with you.

We are committed to being fully inclusive and welcome applications from all sections of the community. Through our partnerships and employee led networks we seek to empower everyone to develop their full potential. Our customers come from a wide range of backgrounds, and so do our people. We are proud to have been listed as one of the Top 30 Employers for Working Families and accredited as one of Britain's Top Employers by the Top Employers Institute since 2012.

In order to help you achieve a reasonable balance between your home and working life we support you in meeting your commitments outside of work and offer a range of flexible work options, including part-time working, job sharing, career breaks and flexible holiday options. We also support you to make a difference in your local community with volunteering and fundraising schemes.



Time to apply

If this sounds like a role you're interested in then please apply on the link below.